Customer Experience Solutions Founded in
Human Communication Science

The Ideal Dialogue Company understands the human component of call center service better than anyone. When we first set out to uncover the fatal flaws of the call center industry, we took an investigative approach. We studied hundreds of thousands of satisfaction surveys, call recordings, chat sessions, emails, and social media exchanges. We combined our research with the most current body of knowledge on human communication. Through this intensive study, we discovered critical deficiencies at the core of customer service.

Dialogue is the
key, and we have
defined it, built solutions
to promote it, and have
received exciting
customer and agent
reactions as a result
of achieving it.