Charting a new course for customer experience through industry-leading standards of customer-agent communication. Dialogue180 is a system that enables agents to connect emotionally with customers, resolve issues, and improve brand perception as a result of every conversation.
The Dialogue180 system leads to:
- Increased CSAT and NPS scores
- Decreased customer effort
- Decreased escalation calls
- Increased sales
- Increased employee satisfaction
Top Four Reasons Dialogue180 Works:
- Agents learn and adopt conversational habits that are key to building emotional connection.
- Supervisors/coaches are uniquely trained through this process to both exhibit dialogue behaviors with their teams, and coach their team in advanced communication skills.
- Dialogue Expressions, an innovative conversation evaluation method, assures the program grows in strength over time.
- A set of metrics is introduced that measures conversational effectiveness, providing ongoing insight to organizational challenges which inhibit dialogue.